Shipping & Refunds

COVID-19 Impact

San Antonio Winery is doing everything we can to ensure the safety of our customers and employees during this time. Shipping is currently taking 1-2 business days as we are following recommended safety and sanitation procedures in our warehouse and fulfillment center as we work to keep our team safe. We greatly appreciate your support and thank you for your patience!

Shipping state map

We currently ship to:

Arizona
California
Colorado
District Of Columbia
Florida
Georgia
Iowa
Idaho
Illinois
Kansas
Kentucky
Maryland
Massachusetts
Minnesota
Missouri

Montana
North Carolina
North Dakota
Nebraska
New Mexico
Nevada
New York
Oklahoma
Oregon
Pennsylvania
Tennessee
Texas
Virginia
Washington
Wyoming

Shipment Notification

Once orders are shipped, you will receive a notification via e-mail with your tracking number or you can log in to your account and click the appropriate order # to access tracking.

Orders are shipped via UPS Ground Service. Wine orders and merch orders will ship separately. Please allow an additional 1-2 business days for shipping on orders placed during sales promotions and major US holidays. 

To track your order: You will need your Order# and email address

Returns & Refunds

We only accept alcohol returns if the product is spoiled or otherwise unfit for consumption.

Our goal is that all our customers are satisfied with their orders. Should you need to return or return an item, please contact our Customer Service department at (323) 986-2350.

Address Correction

It is the responsibility of the customer to ensure the shipping address is entered correctly upon order placement. Once the order has been processed to ship, the address cannot be changed or updated. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. Orders that require to be re-shipped due to an incorrect or undeliverable address will incur a re-ship fee.

Other Changes and Cancellations

Once an order has been placed, we cannot make any changes or additions to your order. We do our best to speed up processing and shipping times and there is a very small time gap to cancel your order or change the shipping address of the order. If you decide to cancel your order or change your shipping address, please e-mail us at [email protected] as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.
Additionally, any order that has been processed to ship cannot be cancelled or altered.

Missing Package

If your tracking information confirms that the item has been delivered to your order shipping address, but you have not received your order, please contact UPS directly to investigate the issue by calling (1-800-742-5877)